Frequently Asked Questions

Products

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How are these different from pull-ups or diapers?

Pull-ups keep kids too dry, which stops them from realizing when they’ve gone — that’s why potty training takes months.

Our underwear helps toddlers feel a light sense of wetness, teaching them body awareness without big messes.

They’re comfy like real underwear, but with a hidden absorbent layer that gives you just enough protection to stay stress-free.

Parents call it “the missing step between diapers and real underwear.”

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Will they leak during the day?

No, not if used correctly. These are made for daytime training, with 3 protective layers that absorb small accidents while letting your child feel what happened.

They’re not designed to hold full diaper-level accidents like disposables, but they protect clothing and furniture from leaks during normal potty training use.

For naps or heavy wetters, just keep an extra pair handy — most families use 3–5 per day during the first week.

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How many pairs do I need to start?

Most parents start with 5 to 7 pairs so they can easily rotate throughout the day and always have a clean set ready.

If your toddler is in active training, we recommend our bundle packs — they’re more affordable and help keep progress consistent without constant laundry.

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How long before I see real results?

Most families see progress within the first week — your child begins to recognize wet vs. dry sensations and starts asking for the potty.

By week 2–3, accidents drop noticeably, and your toddler starts using the potty more consistently.

The key is consistency. The more your child wears them, the faster the learning sticks.

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Are they comfortable for active toddlers?

Yes! The fabric is ultra-soft cotton with stretchable waistbands that move with your child — perfect for crawling, climbing, and playtime.

They’re breathable, tag-free, and never bulky like pull-ups. Kids love that they look and feel like “real underwear.”

Even sensitive-skinned toddlers can wear them comfortably all day.

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How do I wash them?

It’s simple:

  1. Rinse after messy accidents.
  2. Machine wash cold or warm (30–40°C) with gentle detergent.
  3. Air dry for best results.

Skip fabric softeners or bleach — they can reduce absorbency. Each pair is made to stay soft and effective for 200+ washes.

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My child refuses to use the potty — will these still help?

Yes. Many parents tell us their child finally wanted to try the potty after switching to these.

They look and feel like big-kid underwear, which sparks curiosity and confidence.

Let your toddler choose their favorite design, and celebrate every small success.

With gentle consistency, most “potty refusals” fade in days, not weeks.

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Do they work for naps or nighttime?

These are daytime training underwear, designed for active learning hours.

They handle light accidents but aren’t meant for long sleep stretches.

For naps, you can add a reusable insert or use a waterproof mat for extra peace of mind.

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What if the fit isn’t right?

No stress — every order is covered by our 60-day fit guarantee.

If your child’s underwear feels too tight or too loose, we’ll send you a new size free of charge.

Our sizing is based on real toddler body measurements to ensure a snug but comfy fit.

Order and Payment

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What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. You can choose your preferred method at checkout.

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Is my personal information and payment information secure?

Yes. All payments are directly processed by the most trusted payment processors, such as PayPal and Shopify Payments. Your personal information is encrypted and protected. We would never sell you information.

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How do I apply a discount code?

You can apply a discount code at checkout. Enter the code in the "Discount Code" box and click "Apply." The discount will be reflected in your total.

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Can I change or cancel my order after it’s been placed?

We process orders in 1-2 business days, but if you need to make changes or cancel your order, please contact us as soon as possible. Once the order is shipped, we cannot make changes or cancellations.

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How do I contact customer support?

You can reach our customer support team through our Contact Us page. We’re available via email, live chat, or phone during business hours.

Shipping and Return

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Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping rates and times vary based on your location. Please check the shipping options at checkout for more information.

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What shipping carriers do you use?

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

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What are the shipping costs?

Shipping costs depend on your location, the shipping method selected, and the order size. Exact shipping charges are displayed at checkout. Please visit our shipping page for more details.

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How do I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website under the "Track Order" page.

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What is your return policy?

We offer a 60-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Items must be unworn, unused, and in their original packaging. Please visit our Returns Policy page for more details.

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What do I do if I received a damaged or incorrect item?

We apologize for any inconvenience. If you received a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We’ll help you resolve the issue as quickly as possible.

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 I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible at info@ohmyhealth.com. We are unable to change the shipping address if your order shipped.